Wifi channels keep changing

[Mbeven]

Hi Can you please turn wifii optimisation off on my account, please?

[Gliwmaeden2]

@langy71, please post on your own thread.

https://community.talktalk.co.uk/t5/Fibre/Nat-keeps-changing-on-xbox-series-x/td-p/3017660/page/2#M3...

Staff will reply after the weekend. 

[langy71]

I have now had to swap back to the stock router from talktalk.the new one kept disconnecting.on the talktalk website it says there is a problem with my broadband.

Can you check it please.

[Debbie-TalkTalk]

Hi Mbeven

I'm so glad to hear this, thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Mbeven]

Much better now. I’m able to set the channel I want without it changing by itself. Thanks. 

Not sure why it’s so tricky to do this though. When you change the channel in the wifi settings it should stick. Anyway..!

[Debbie-TalkTalk]

Hi Mbeven

How's the connection been since the WIFI optimisation was switched off?

[Debbie-TalkTalk]

Hi Mbeven

Thank you 🙂

The WIFI optimisation has now been switched off.

Please let us know how the connection compares.

[Mbeven]

Hi Debbie, thanks. This is updated 

[Debbie-TalkTalk]

Hi Mbeven

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Debbie