Wifi dropout

[gentry]

Last few days the wifi has just dropped out every 6 hrs approx on our 3 devices.

I don`t have any wired devices just the wifi.

The white light on the router is always on and when I reset the router everything is ok and working.

I have spoken on chat and the line is ok and the agent says the Router is ok. 

The agent just took me through a ticklist and I ended up with a link on how to use wifi.

Nothing has changed wiring wise or router wise for years and like I say turning the router off and on works, for a few hours.

Any thoughts? thanks

[Debbie-TalkTalk]

Hi gentry

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[gentry]

Yes please Debbie, and thanks for the quick replies.

[Debbie-TalkTalk]

Hi gentry

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults. Would you like me to send a different router for testing?

Thanks

Debbie

[gentry]

Details added as requested, thanks Debbie.

[Debbie-TalkTalk]

Hi gentry

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie