For queries about your TalkTalk broadband service.
on 06-01-2022 02:49 PM
Hi,
I’ve been trying to fix an issue where wifi connected devices can’t access the internet. It happens sometimes for a very short time and then fixes itself and I can live with that. But every so often, (sometimes days, sometimes weeks) it happens and the only thing you can do is reboot the (Sagecom) router.
Devices connected by ethernet (eg youview box) are not usually affected. And oddly, a pc connected by ethernet to a wifi extender (TPLink RE540) is usually not affected.
I’m also trying to improve wifi coverage and have two wifi extenders: the RE450 and a TPLink N300. Sometimes you also have to reboot the wifi extenders.
I used the WiFI Analyzer app and could see that my 2.4GHz wifi was on channel 11 and it was very crowded with several BT wifi, Plusnet and Sky all using the same channel. Something similar on 5GHz. At the back of the house, 4 of these networks had stronger signal than my own.
I changed my wifi channels to 1 and 48 and speed and coverage seemed to improve. When I manually change the channel on the router, the two range extenders automatically follow to the same channel, which is good. But the wifi reverts to channel 11 after a day or so…sometimes sooner.
I suspect TalkTalk’s wifi optimisation is now causing more problems than it solves, and I’d like to turn it off to see if this brings any improvement.
Is this forum the right place to request that, or do I need to go elsewhere?
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