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Broadband help

For queries about your TalkTalk broadband service.

Wifi hub broken

lydiajoyce
First Timer
Private Message
Message 3 of 3

Hi my WiFi hub has broken, no led or power, changing socket and reset doing nothing 

 

Can you send a replacement please? 

 

Thanks 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi lydiajoyce

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Please complete your community forum profile details, @lydiajoyce, for Talktalk staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff will be back on here from Monday. I'll make sure that your thread is in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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