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Broadband help

For queries about your TalkTalk broadband service.

Wifi keeps going down

ceridebs37
First Timer
Private Message TalkTalk
Message 4 of 4

My WiFi keeps going down and l have to keep reconnecting all the time

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Good morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 4

When you say the WiFi keeps going down, is this really the WiFi, or is it the internet? Which make/model of router do you have & what is the status of the light(s) on the front when it does this?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi ceridebs37,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number or account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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