Wifi not working

[Samaira1]

Broadband is not working 

[AllyM]

@Samaira1 , Are you still with us?

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[AllyM]

I think you might need to give a bit more detail.

To start with, have you lost all internet connection or is it just the WiFi as your title suggests?

What is actually happening or not happening. What lights are shown and doing on the router etc.?

What (if anything) have you already tried to fix/diagnose the cause of the problem?

Staff should be back on this forum tomorrow. If you want their assistance it will probably help if you update your forum profile with your personal details and your TalkTalk landline number in order that they are able to identify and access your account details (don't post personal details on the thread though).