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Broadband help

For queries about your TalkTalk broadband service.

Wifi on Black Wifi Hub dropping out .Range is low

Danz58
First Timer
Private Message

on ‎30-09-2022 11:23 AM

Message 6 of 6

Screenshot_20220929-130702_Chrome.jpg

 

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Danz58

on ‎30-09-2022 12:29 PM

Message 1 of 6

Hi

OK, a router has been ordered for you.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Danz58
First Timer
Private Message

on ‎30-09-2022 12:15 PM

Message 2 of 6

Hi Karl 

 

Thanks for your help. Yes I will try swapping out the router

Dan

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Danz58

on ‎30-09-2022 12:10 PM

Message 3 of 6

Hi

 

Ok, would you like to try swapping out the router ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Danz58
First Timer
Private Message

on ‎30-09-2022 12:07 PM

Message 4 of 6

HI Karl

I've tried everything changing channels, factory reset,WiFi extender, range in same as router less than 10ft on 2.4ghz

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎30-09-2022 11:27 AM

Message 5 of 6

Hi

 

Have you tried changing wifi channels or using an app that will show wifi signals around you so you can choose the best channel etc ?

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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