Wildly fluctuating broadband speed

[mackerel]

My (not fibre) broadband is giving an unreliable and variable speeds.  This is for my laptop as well as iphone 13.  The download speed can change from 19mbps to ZERO mbps within minutes.  Even when there is a claimed speed of 19 the refresh rate on Chrome is very slow.  Attached are speedsd for the last 2 days.

Can anyone in Talktalk help?

[AllyM]

It's not so much that nobody has any problems at the weekend @mackerel , just that this forum is not considered to be immediate, real-time support. Even during the week it may take staff a day or two to get to you depending on how busy they are.

If you need urgent support at the weekend phone support is available on Saturdays and live chat is available both Saturday and Sunday. All information including opening hours here: How to contact TalkTalk Broadband - TalkTalk Help & Support

[Gliwmaeden2]

@mackerel, it just means simply switch off the router at the power button for 30 minutes and then press that same button again to get going afterwards. 

It's not a factory reset.

But does need to be 30 minutes minimum. 

[mackerel]

Divsec - thanks for the response.  It's wifi.  I'm afraid I don't know what a 30 minute reboot is.  Shame no TT team is in.  Is it because no-one has any problems at the weekend?  Mackerel

[Divsec]

Hi @mackerel are we talking WiFi or ethernet, or both?

Have you tried a 30 minute reboot for your router?

Your post has been escalated but the TT team will not be in till Monday.