My (not fibre) broadband is giving an unreliable and variable speeds. This is for my laptop as well as iphone 13. The download speed can change from 19mbps to ZERO mbps within minutes. Even when there is a claimed speed of 19 the refresh rate on Chrome is very slow. Attached are speedsd for the last 2 days.
Can anyone in Talktalk help?
Staff
Morning,
Thanks for confirming. I'm not sure why this is happening as the line tests are clear. If all testing has been completed at the test socket and the speeds are varying when connected wired, then the next step would be to arrange an engineer visit to the property if this happens again.
Michelle
Staff
Morning,
I've re-run the line test now which is clear and the connection looks like it has started to stabilise since your last post. How is your connection at the moment?
Thanks
Michelle
Debbie - I've had the new router a couple of weeks and things were ok to start, but we're back to the same problem. Speeds are on the attached sheet. Can Talktalk please get this fixed once and for all. As a bonus problem, if I try to change the password on the router the whole system stops working and I have to reset the router.
Staff
The total loss of service would have to be sustained for a couple of days at a time at least, not intermittent drop outs, @mackerel.
Fuller examples are given here:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
Staff
Morning,
Have we recently replaced the router? If not then I think we should send a replacement router to see how this compares.
Our auto compensation policy is for total loss of service faults.
Thanks
Michelle
Michelle - everything is wifi. I'm not using any cables. The situation sometimes seems ok but then downloads drop to zero, and then go back up to a good 19mbps. There is obviously something wrong as this effects TV, laptop, iphones in exactly the same way. Nothing else has changed but your service keeps failing. Recent speeds
Can you please do something to sort this out asap. I'm paying for a reliable service, so can you let me know what refunds you will be making.
Staff
Hi mackerel,
Apologies for the confusion, I just meant are the speeds ok if you run a wired speed test (device connected via a ethernet cable) to see how the speeds compare as this would show if the slower speeds are related to the wireless connection only. The line test is clear and the sync speed does look very consistent. How have your speeds been since yesterday afternoon?
Thanks
Michelle
Staff
Morning,
The sync speed looks very consistent. Can I just check, is it only the wireless speeds which are affected? Are the wired speeds ok if you run a few speed tests?
Michelle
Chris - My wifi icon says that I am connected to the internet, but currently my download speed is zero (it only shows to hundredths so may be a dribble), which may allow this message to be sent. It's been 3 days now (been unable to contact earlier). Can you give me any answers from your end. The same problem exactly on my phone, so it doesn't seem to be a pc issue. Here are today's fluctuating speeds.
Sorry for delay in replying - no internet. I'm taking this brief opportunity to reply. Thanks, Gliwmaeden2, for answer (which is what I guessed it might be, but it hasn't solved the problem.
Chris - no, it's still a problem (the same). I thought a windows update may have caused problems so I did a hard reboot of laptop and it connected briefly (ie, now). However, although it shows I'm connected, this is only theoretical as the speed figures show.
The same pattern applies on my iphone 13. So, the issue seems to be unreliable, disappearing, and fluctuating supply of the broadband connection. I dion't know if this connection will last and whether I will be able to see any responses.
Staff
