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Broadband help

For queries about your TalkTalk broadband service.

Wildly fluctuating broadband speed

mackerel
Whizz Kid
Private Message TalkTalk
Message 27 of 27

My (not fibre) broadband is giving an unreliable and variable speeds.  This is for my laptop as well as iphone 13.  The download speed can change from 19mbps to ZERO mbps within minutes.  Even when there is a claimed speed of 19 the refresh rate on Chrome is very slow.  Attached are speedsd for the last 2 days.

mackerel_0-1737214143003.png

Can anyone in Talktalk help?

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26 REPLIES 26

Message 21 of 27

Sorry for delay in replying - no internet.  I'm taking this brief opportunity to reply.  Thanks, Gliwmaeden2, for answer (which is what I guessed it might be, but it hasn't solved the problem.

Chris - no, it's still a problem (the same).  I thought a windows update may have caused problems so I did a hard reboot of laptop and it connected briefly (ie, now).  However, although it shows I'm connected, this is only theoretical as the speed figures show.

mackerel_0-1737379777722.png

The same pattern applies on my iphone 13.  So, the issue seems to be unreliable, disappearing, and fluctuating supply of the broadband connection.  I dion't know if this connection will last and whether I will be able to see any responses.

 

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Message 22 of 27

Hi Mackerel

 

How are you getting on, how has it been since your last post?

Chris

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AllyM
Philosopher
Private Message TalkTalk
Message 23 of 27

It's not so much that nobody has any problems at the weekend @mackerel , just that this forum is not considered to be immediate, real-time support. Even during the week it may take staff a day or two to get to you depending on how busy they are.

 

If you need urgent support at the weekend phone support is available on Saturdays and live chat is available both Saturday and Sunday. All information including opening hours here: How to contact TalkTalk Broadband - TalkTalk Help & Support

 

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Message 24 of 27

@mackerel, it just means simply switch off the router at the power button for 30 minutes and then press that same button again to get going afterwards. 

 

It's not a factory reset.

 

But does need to be 30 minutes minimum. 

Gliwmaeden2, a fellow customer.

mackerel
Whizz Kid
Private Message TalkTalk
Message 25 of 27

Divsec - thanks for the response.  It's wifi.  I'm afraid I don't know what a 30 minute reboot is.  Shame no TT team is in.  Is it because no-one has any problems at the weekend?  Mackerel

Divsec
Community Star
Private Message TalkTalk
Message 26 of 27

Hi @mackerel are we talking WiFi or ethernet, or both?

 

Have you tried a 30 minute reboot for your router?

 

Your post has been escalated but the TT team will not be in till Monday.

I don't work here and all my opinions are my own.
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