Work VPN connection issue

[xiaotalk]

Hi,

I'm not able to connect my work VPN from NHS. I have tested my phone hotspot and it works. But not my WiFi and cable, I also tried to restart my computer a few times, still not working. Can someone here help me fix the issue? I'm working from home 95% of my time, I need this fixed urgently.

Thanks,

[Debbie-TalkTalk]

Hi @xiaotalk 

That's great, thanks for letting me know.

Debbie

[xiaotalk]

Yes, It's working now. Thanks.

[Debbie-TalkTalk]

Hi @xiaotalk 

Thank you 🙂

I've made a change to your router firmware, please can you retest?

[xiaotalk]

Updated the landline number. and the VPN is Cisco AnyConnect Secure Mobility Client

[Debbie-TalkTalk]

Hi @xiaotalk 

If you click on your Community Username, then click on view user settings, then click personal information.

You can then add your name and landline number to your Community Profile, please click the save changes button after you've added this information.

[xiaotalk]

I'm not sure where to add my landline number in my profile. I'm dealing this issue on behalf of my landlord.

[Debbie-TalkTalk]

Hi @xiaotalk 

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?