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Broadband help

For queries about your TalkTalk broadband service.

Cisco Anyconnect VPN not working

HelsyF
Newbie
Private Message TalkTalk

3 hours ago

Message 5 of 5

Hi,

My Cisco Anyconnect VPN is still not working since Thursday 19th September.

Other household connections are fine.

Unable to work from home.

Can somebody outline what I need to do, to rectify and solve.

Router is an older router - D-Link - DSL-3782 Model.

 

 

 

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to HelsyF

3 hours ago

Message 1 of 5

Hi

 

I've got your details here, the router will usually take 24-48hrs to arrive.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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HelsyF
Newbie
Private Message TalkTalk

3 hours ago

Message 2 of 5

Thanks Keith and Karl,

 

Karl do you need me to do anything or do you have all my details.

What would be the estimated delivery time for a new router?

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Karl-TalkTalk
Support Team
Staff
Private Message

3 hours ago

Message 3 of 5

Hi

 

I'll get a newer router out to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench
Community Star
Private Message TalkTalk

3 hours ago

Message 4 of 5

This is a known problem, but not with this router. It is older as you say & could benefit from being updated.

 

I have asked one of TalkTalk's support to pick your thread up and investigate/replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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