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Broadband help

For queries about your TalkTalk broadband service.

You view recorder box

Spudley1
Team Player
Private Message

on ‎10-12-2022 03:00 PM

Message 3 of 3

Hi ,

thought I’d posted this yesterday Friday  But it seems to have disappeared..?.

So ..the problem is my talk talk youview  recorder box refuses to switch on…either from the remote or the button on the box.

I have removed the mains supply several times and then reconnected the box . Initially this worked,… but now nothing!

I suspect it’s possibly the internal hdd unit that has failed due to age..

any advice most welcome

regards.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-12-2022 08:45 AM

Message 1 of 3

Hi

 

If there is no life from the box, then it cannot be replaced as TalkTalk no longer issue those boxes.

 

There is a new streaming box, but you may need to renew the contract if you are out of contract.

 

Give our teams a call and request a new TV box.

 

Thanks  

Karl. 

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ferguson
Community Star
Private Message TalkTalk

on ‎10-12-2022 03:25 PM

Message 2 of 3

If the hard drive has failed then you may be scuppered. Have you tried the various maintenance mode steps? 

 

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

 

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