cant access my VPN

[KKeji]

i need assistance getting my vpn up and running again. it just suddenly stopped connecting, im assuming it has to do with the router. can talk talk update my firmware so that i can get my connection back? @Debbie-TalkTalk 

[Debbie-TalkTalk]

Hi KKeji

Thanks for updating your Community Profile.

I can see that you are using a Huawei WIFI hub and this should work ok with VPN. Have you tried factory resetting the router using the pin hole reset for ten seconds?

Debbie

[KKeji]

@Debbie-TalkTalk the information you requested has been added to my profile

[Debbie-TalkTalk]

Hi KKeji

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

Which make/model of router do you have & what firmware is it running?