cctv Ethernet issues

[8weatherRB]

Unless I unplug the cctv Ethernet cable from the router I cannot get Wi-Fi sufficiently enough to be able to use my mobile or connect to Roku tv. This means I have to unplug the Ethernet cable . No cctv no security. This has gone on from before Christmas and although talktalk have sent an engineer out ( who suggested a new router ) nothing has been sorted out for me.

[Debbie-TalkTalk]

Hi @8weatherRB 

Thanks for your reply.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send the router for you.

Thanks again.

Debbie

[8weatherRB]

Yes please, thank you

[Karl-TalkTalk]

Hi

This would be free of charge.

Karl

[8weatherRB]

Hello again Michelle

Will this be free of charge to me please ?

[Michelle-TalkTalk]

Good afternoon,

Thanks for confirming. Would you like to try the replacement router as we can send one from here for you?

Michelle

[8weatherRB]

Hello Michelle

Its FAST 54-64-2.T4

and at the bottom on the back it says Sagemcom

Is that enough information ?

[Michelle-TalkTalk]

Hello,

Can I just check, which router are you currently using please? (make and model)

Thanks

Michelle