cctv Ethernet issues

[8weatherRB]

Unless I unplug the cctv Ethernet cable from the router I cannot get Wi-Fi sufficiently enough to be able to use my mobile or connect to Roku tv. This means I have to unplug the Ethernet cable . No cctv no security. This has gone on from before Christmas and although talktalk have sent an engineer out ( who suggested a new router ) nothing has been sorted out for me.

[KeithFrench]

Hi @8weatherRB 

First off the speed test, In the eero app, at the home screen tap on Internet. At the bottom of that page it will show you the speed coming in on the Full Fibre.

Now to the rest of it. 

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[8weatherRB]

Hello Keith and thank you so much for your message. I will try anything to sort this out. I asked Debbie if she could find out if the problem could be anything to do with the old copper wire that was left when the engineer fitted the fibre optic. He said at the time that it would be removed but I have noticed that if I want to perform say a speed test I get a message saying it’s not possible because of this issue. I don’t pretend to understand it at all. It’s all double Dutch to me I’m afraid. I just want a service that works. When the engineer came the last time he couldn’t perform a speed test either and said it would be better to disconnect my security cameras plugged into the back of the router . He said maybe choose between the security cameras or Wi-Fi ?? He laughed actually and said not much he could do about it.  I don’t think he had a clue really .

He suggested getting back to talktalk and trying a new router which has led me to get this new eero thing but nothing has changed unfortunately.

Sorry to have gone on a bit but I wanted you to see the bigger picture .  Best regards.

[Debbie-TalkTalk]

Thanks @KeithFrench 🙂

[KeithFrench]

Hi @8weatherRB 

@Debbie-TalkTalk has asked me to help you with WiFi issues on your eeros.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Debbie-TalkTalk]

Hi @8weatherRB 

Thank you for your Private Message 🙂

@KeithFrench the customer has 2 eeros now but still has some coverage issues. Would you be able to take a look and offer some advice please?

[Debbie-TalkTalk]

Hi @8weatherRB 

I'm just sending you a Private Message.

Thanks

[8weatherRB]

Hello again. I received my new router ( Amazon Eero ) .Thank you. It says simple set up but it was anything but.  2 hours of trying and finally correspondence with back up from Eero and then transfer to talktalk for completion.  It’s seems to be working okay so far but it’s obvious that it’s strength it not sufficient to cover the house and it would appear that I need extra extenders to complete the system.

[Debbie-TalkTalk]

Hi @8weatherRB 

I can see that your Community Profile has been updated.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[8weatherRB]

Hi Debbie 

Ive to complete the profile page but it sticks and won’t progress. I don’t know what to do. I’m fed up of struggling with all this.

[Debbie-TalkTalk]

Hi @8weatherRB 

Thanks for your reply.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send the router for you.

Thanks again.

Debbie

[8weatherRB]

Yes please, thank you

[Karl-TalkTalk]

Hi

This would be free of charge.

Karl

[8weatherRB]

Hello again Michelle

Will this be free of charge to me please ?

[Michelle-TalkTalk]

Good afternoon,

Thanks for confirming. Would you like to try the replacement router as we can send one from here for you?

Michelle

[8weatherRB]

Hello Michelle

Its FAST 54-64-2.T4

and at the bottom on the back it says Sagemcom

Is that enough information ?

[Michelle-TalkTalk]

Hello,

Can I just check, which router are you currently using please? (make and model)

Thanks

Michelle