Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

complaint about the non-arrival of the engineer

wordmechanix
First Timer
Private Message

on ‎22-07-2022 03:01 AM

Message 3 of 3

I waited the entire day for the engineer to arrive. I phoned your service centre 4 times and was finally told that the engineer was working on the outside part of the instrallation and I would receive a call when he was 20 minutes away from arrival. No such call came! 

I logged onto the website in the early hours and discovered that my appointment had been 'missed' and I should book another. This is execrable service. This appointment was booked nearly a month ago. I confirmed at every prompt from Openreach and this is the result. 

0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎22-07-2022 01:35 PM

Message 1 of 3

Hi wordmechanix,

 

I'm sorry about this, unfortunately sometime the engineer can't make the appointment due to unforeseen circumstance but I know it must be inconvenient and frustrating. Have you booked a new appointment?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎22-07-2022 08:18 AM

Message 2 of 3

Add your Talktalk landline number/account number to Personal Information by going via your avatar/name; settings, @wordmechanix.

 

Staff need this information to look into your specific case.

 

Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026