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Broadband help

For queries about your TalkTalk broadband service.

equipment return

mauricelonguk
Popular Poster
Private Message TalkTalk

on ‎04-01-2024 01:17 PM - last edited on ‎04-01-2024 01:41 PM by

Private Message TalkTalk

Message 5 of 5

Acc REMOVED FOR SECURITY. Staff should be able to find this from information supplied in your profile.

 

Received an email 3rd Jan 2024

YOU’VE MISSED THE EQUIPMENT RETURNS DEADLINE

I returned the equipment at the Post Office 18th Dec 2023.

Tracked it (XE965122086GB) and it was delivered to EN37EP on the 20th Dec 2023.

Any advice would be appreciate.

 

Thanks

 

ML
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4 REPLIES 4

mauricelonguk
Popular Poster
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎04-01-2024 02:43 PM

Message 2 of 5

Thanks for your quick answer to my problem.

👍

ML

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎04-01-2024 02:29 PM

Message 3 of 5

Hi mauricelonguk

 

I have added your tracking number to your account, you wont get charged.

 

Sorry for any confusion caused. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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fr8ys
Community Star
Private Message TalkTalk

on ‎04-01-2024 01:40 PM

Message 4 of 5

Hi,

 

I've raised this with support staff to hopefully they will respond soon.

 

I appreciate you have given the tracking number but it may be an idea to take a photo of the receipt and add it here as a record.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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