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Monday
Both of our iPhones (12 and 14) loose connectivity to the Wi-Fi on a regular basis. This doesn’t happen on any other Wi-Fi networks. Turning off and on Wi-Fi on the phone resestablishes the connection but it is happening many times a day. Have tried turning the router off and leaving it 20 minutes before switching it back on and it still happens. Have seen other threads experiencing this issue but not seen a resolution. Help please?
yesterday
Hi @MikeF6
Thanks for your reply.
I've ordered this router for you, please allow 72hrs for this to arrive.
Please let me know how you get on.
Thanks again.
Debbie
yesterday
Yes please
yesterday
Hi @MikeF6
The only resolution we have at the moment is to send a WIFI hub 2 router, would you like me to send this router?
Monday
Updated as requested
Monday
Hi Mike,
I can see that Divsec has offered you some advise, can you also please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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Monday
Hi @MikeF6 I would suggest using the guest option on your router for your phone's and having either 2.4 or 5 GHz channel disabled and seeing if either produces a better performance