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For queries about your TalkTalk broadband service.

iPhone looses connectivity to the Talktalk Wi-Fi

MikeF6
Visitor
Private Message TalkTalk
Message 7 of 7

Both of our iPhones (12 and 14) loose connectivity to the Wi-Fi on a regular basis. This doesn’t happen on any other Wi-Fi networks. Turning off and on Wi-Fi on the phone resestablishes the connection but it is happening many times a day. Have tried turning the router off and leaving it 20 minutes before switching it back on and it still happens. Have seen other threads experiencing this issue but not seen a resolution. Help please?

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6 REPLIES 6

Message 1 of 7

Hi @MikeF6 

 

Thanks for your reply.

 

I've ordered this router for you, please allow 72hrs for this to arrive.

 

Please let me know how you get on.

 

Thanks again.

 

Debbie

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Message 3 of 7

Hi @MikeF6 

 

The only resolution we have at the moment is to send a WIFI hub 2 router, would you like me to send this router?

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Message 4 of 7

Updated as requested

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi Mike,

 

I can see that Divsec has offered you some advise, can you also please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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Divsec
Community Star
Private Message TalkTalk
Message 6 of 7

Hi @MikeF6 I would suggest using the guest option on your router for your phone's and having either 2.4 or 5 GHz channel disabled  and seeing if either produces a better performance

I don't work here and all my opinions are my own.
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