iPhone looses connectivity to the Talktalk Wi-Fi
on 28-10-2024 03:24 PM
Message 13 of 13
Both of our iPhones (12 and 14) loose connectivity to the Wi-Fi on a regular basis. This doesn’t happen on any other Wi-Fi networks. Turning off and on Wi-Fi on the phone resestablishes the connection but it is happening many times a day. Have tried turning the router off and leaving it 20 minutes before switching it back on and it still happens. Have seen other threads experiencing this issue but not seen a resolution. Help please?
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12 REPLIES 12
on 12-11-2024 06:30 AM
Message 1 of 13
Hi @MikeF6
I'm so glad to hear this. If you do experience any further issues then please let us know.
Thanks
Debbie
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on 11-11-2024 09:59 AM
Message 2 of 13
Router arrived and has been installed for 48 hours. Not had the issue since it was installed. I am hopeful that this has solved the problem.
thank you for your help
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on 06-11-2024 07:06 AM
Message 3 of 13
Morning MikeF6
I'm sorry for the delays.
There appears to be an issue with the router order. As soon as I have more information back from our Warehouse Team then I will keep you updated.
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on 04-11-2024 02:08 PM
Message 4 of 13
Hi MikeF6
Apologies. Let me check with our Warehouse Team.
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on 04-11-2024 10:26 AM
Message 5 of 13
Not yet. When was it sent out?
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on 04-11-2024 09:53 AM
Message 6 of 13
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on 29-10-2024 07:58 AM
Message 7 of 13
Hi @MikeF6
Thanks for your reply.
I've ordered this router for you, please allow 72hrs for this to arrive.
Please let me know how you get on.
Thanks again.
Debbie
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on 29-10-2024 07:50 AM
Message 8 of 13
Yes please
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on 29-10-2024 07:30 AM
Message 9 of 13
Hi @MikeF6
The only resolution we have at the moment is to send a WIFI hub 2 router, would you like me to send this router?
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on 28-10-2024 05:04 PM
Message 10 of 13
Updated as requested
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on 28-10-2024 03:51 PM
Message 11 of 13
Hi Mike,
I can see that Divsec has offered you some advise, can you also please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 28-10-2024 03:28 PM
Message 12 of 13
Hi @MikeF6 I would suggest using the guest option on your router for your phone's and having either 2.4 or 5 GHz channel disabled and seeing if either produces a better performance
I don't work here and all my opinions are my own.
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