internet dropping every half an hour

[Starlightbeebright]

This has been going on since Friday. You have roughly a 2-3 hour wait on live chat, and they will tell you there arent any issues on your line. Then when you might be getting somewhere cut you off and you are right back where you started. This is not currently fit for purpose so I hope people are compensated, who work from home, have family arriving... nothing was in place for these drop outs and nothing is seemingly being done. Everyone, go to down detector so there is a registered issue and they have to do something about it. I cant even stay on live chat long enough before having to restart my router, there is no ping service when a response comes so you have to stay by the computer or phone incase you get a reply.... 3 hours later. 

[Starlightbeebright]

i would like to show everyone what I have been dealing with today, if anyone knows of an ISP that is English please let me know. it got to the point where I'm sure they were just winding me up. Even when I showed them what was happening, and they kept saying they would send a new router then asking me if I wanted one and I would have to pay for it. This took 3 hours wait and then 1.5 hours for them to tell me there were no issues, whilst I was using my mobile data to even connect to them.