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For queries about your TalkTalk broadband service.

Message 4 of 4

router is HUAWEI H635 this is ten years old and I think its past its best, down to 20 mps or less, switch off for 30 minutes turn on again and its back up to 50 mps, This lasts for a couple of days, then back down to 20 or less.

I have changed channel from 11 to 15 but makes no difference, on auto at present, still only lasts a couple of days. anybody else have this problem. cheers byson1

3 REPLIES 3

Staff

Message 1 of 4

Thanks for the Private message 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

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Staff

Message 2 of 4

I think we should send a replacement router , would you like me to arrange this?

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Message 3 of 4

Please complete your community forum profile details, @byson1, so that staff can identify your account.

Go via your avatar, settings and follow instructions to complete Personal Information. Scroll down to SAVE CHANGES.

Staff will respond during the week.

Gliwmaeden2, a fellow customer.