return an old router

[Alahousat]

I was sent a new router, was asked to send old one back, but no return back was in with packaging 

is this place to request one, if not how do I get one  

[Chris-TalkTalk]

Thanks for updating your profile. I've ordered a returns bag, it should be with you within 5 working days

Chris

[Alahousat]

Hi Chris

I have updated the information in my Community profile. Last time I did that to my Talk Talk account profile.

Best

Ala

[Chris-TalkTalk]

Hi Alahousat,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Gliwmaeden2]

Staff won't pick up the message before tomorrow, but you'll likely receive it by the weekend, @Alahousat, or early next week. 

[Alahousat]

Thank you.  All my details are updated.

When should I expect to recieve the bag?

[Gliwmaeden2]

Just make sure that your community profile details are completed, @Alahousat, and staff will then be able to send one to the address associated with your account. 

Add your Talktalk phone number or account number by going via your avatar; settings; drop down menu....Personal Information. Scroll down to find SAVE CHANGES. 

Staff will respond during the day.