router not delivered

[Joey2004]

My router was due to be delivered yesterday, to go live today. It has not been delivered. Please let me know when I can expect delivery.

[Chris-TalkTalk]

No problem, I'll PM you another link

[Joey2004]

Hi Chris, the link to update my info is no longer working so I assume it's expired. Please can we restart the process?

[Chris-TalkTalk]

Hi Joey,

I've sent you a PM

Chris

[Joey2004]

Hi Chris, I don't know what to do. The password should now correspond with the other personal information. Please let me know if we need to go through the process again, or if not, what happens now.

[Chris-TalkTalk]

Hi Joey2004,

Thanks for answering the security questions, I've sent you a PM requesting a little more information 

Chris

[Joey2004]

Done.

[Chris-TalkTalk]

OK thanks. I've sent you a PM to confirm some details so that we can look into this further

Chris

[Joey2004]

I am a new customer. I am the new landlord of a property with tenants. The previous owner was a TalkTalk customer and I arranged to have the same service at the house, which required me to becoome a new customer and to have a new router delivered.

[Chris-TalkTalk]

Thanks. Are you an existing TalktTalk customer upgrading or have you moved from another provider?

Chris

[Joey2004]

Hi Chris, thanks, all done. Do let me know when you have information.

[Chris-TalkTalk]

Hi Joey2004,

Can you remove the personal information from your post - I've replied on your other thread

Chris