slower speed than guaranteed

[Jacal2]

My speed check showed I am getting less than half the speed I am guaranteed and that there is a fault on the line between my house and Talk Talk . But how do I know if it is being fixed or even investigated? 

[Karl-TalkTalk]

Hi

Speeds are very low. Fibre test is clear however line tests are showing an issue.  Check the home phone, do you have a clear dial tone or noise on the line ?

Thanks  

Karl. 

[Jacal2]

Profile updated. Very slow speed problem still persists. When will it be fixed? 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks