For queries about your TalkTalk broadband service.
on 02-04-2023 07:46 PM
Hello.
I have a contract for a Fiber35 package. The download speed is about 27 Mbps and the upload speed is about 6 Mbps. On February 23, the speed suddenly dropped to about 13 Mbps to the router and 11 Mbps to the PC. A line check showed a problem. On March 2, an engineer arrived. After his visit, the speeds did not change much and the line test continued to show the problem. After about three weeks, the line test shows that everything is fine, but the speeds to the router are 18 Mbps and to the computer 15 to 16 Mbps. This situation continues to this day. I don't understand why the speeds can't go back to normal as they were according to the subscription, and it's been over a month! My neighbor has Internet on the same network and still has normal speeds and we are connected the same way!! I do not understand! I'm still using the original router and cables I received when I first connected, and why is the speed difference 2 to 3 Mbps? Please explain this problem to me and help me get back to normal.
on 13-08-2023 05:51 PM
Hi Lesman
Whilst youre waiting for a fix, every 3 months, would you like to contact details of the directors office, to get maybe some compensation?
This isnt spam, i did this in 21/22.
Let me know, im still with talk talk and try to help people experiencing similar to what happened to me -test sockets, new routers, open reach and calls to the call centre, oh and line tests saying everything is fine? Sound familiar?
Let me know
on 11-08-2023 10:48 AM
Hi
try the power down and see how it goes over the weekend.
If no improvement then an engineer may be required.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-08-2023 10:37 AM
Sorry, I was away from home. When I got back, I did as you said. The speed increased to about 27 Mbps, and today it is about 28 Mbps. I was supposed to do that earlier, but after two or three days the speed dropped to around 20 Mbps. Should I now repeat turn off - turn on the router?
Les
on 10-08-2023 10:43 AM
Hi
The profile is set correctly at 40, can you power off the router for 30 minutes so I can see if the sync rate increases, if not I'll need to pull the DLM logs for the last couple of days to check for errors and pass this across to openreach.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-08-2023 10:26 AM
For the last two days the speed was around 30 Mbps, today it dropped to around 21 Mbps. The situation repeats itself - after repair, 2 to 3 days are good and return to the old situation.
Regards. Les
on 10-08-2023 07:09 AM
Morning,
Just checking back in to see how your connection has been?
Thanks
on 09-08-2023 08:17 AM
Hi Lesman
Openreach have now closed the fault as resolved.
Is everything working ok now?
on 08-08-2023 07:43 AM
Hi Lesman
This fault is still with Openreach, there are no additional updates at the moment, sorry.
Debbie
on 07-08-2023 07:16 AM
Hi Lesman
I'm sorry to hear this.
I can see that this fault has been passed to Openreach and is under investigation with a line engineer.
We will continue to monitor for additional updates from Openreach.
Thanks
on 05-08-2023 07:02 PM
Staff will pick up the thread again after the weekend, @Lesman.
on 05-08-2023 04:23 PM
Hi Chris
Thanks for the advice. The speed returned to about 30 Mbps but after two days (today) it was back to the old 19 - 20 Mbps. I did a line test and got an error message - "fault description -We are working on your fault, Status- In-progress ,Date reported -05/08/2023, Fault reference number- REP-13232462". I don't understand any of this because I got the same message about a week ago. Regards. Les
on 03-08-2023 07:31 AM
Hi Lesman,
Line test is passing but showing some reconnections. Can you switch your router off and leave it off for 30 minutes, then switch back on and retest. Please let us know how you get on
Chris
Chris, Community Team
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on 02-08-2023 04:39 PM
After the last fix, the speed was at 34 Mbps, but unfortunately good can't last long. It started to decline gradually. Currently it oscillates between 17 and 20 Mbps. I don't understand anything about this situation. This is the fourth time this year. Can't you really do it once and forget about the problem? About three days ago I did a line test and some problem came up. I do not know where the problem is - with the Internet provider, in the network itself or the quality of the repairs performed. The fact is that it has been raining the last few days. But that probably shouldn't matter. I've been your customer for more than 10 years, but the situation is becoming irritating this year. Please help what should I do next. Les
on 22-06-2023 07:13 AM
Hi Les
If the fault only occurs when it rains then it could be an exposed cable.
If the fault does happen again then please let us know and we can arrange an engineer visit and add to the notes that the fault appears to be weather related.
on 21-06-2023 10:31 PM
Hi Michelle
Today, the internet has returned to its parameters. Everything is fine. I don't understand where the problem is that a little more rain and the internet breaks down. Sending an engineer to me now is unnecessary, the internet has its own parameters.
Regards.
Les
on 21-06-2023 07:18 AM
Morning,
I'm sorry to hear this and I will take a look now. I've run a test on the line now which is clear, however I can see that the sync speed has started varying and there are a few re-connections showing on the line. If the set up hasn't changed then we can arrange an engineer visit. Would you like us to arrange this for you?
Thanks
on 20-06-2023 11:36 PM
Hi Debbie
It's been about three months since the last fix and the problem is back. A few days ago, the speed dropped from 34 Mbps to 14 Mbps, but returned to normal. Today it rained all day and the speed dropped from 34 Mbps to 6 Mbps. I don't understand any of it. A little rain and the internet breaks? I've done all the tests at home and the results are similar. I ran the connection test and received information that everything is fine! Weird. I used another site to check the internet speed and the result is the same. I don't understand why with such a slow download speed, the upload speed is so much faster?
Please help.
Les
on 17-04-2023 01:40 PM
Hi Les
I'm so glad to hear this. If you do experience any further issues with the connection/speed then please let us know.
Thanks
Debbie
on 17-04-2023 01:39 PM
Hi Debbie
Since April 12 after the repair, the internet speed is fine until today. It keeps a good level all the time.
Regards. Les
on 17-04-2023 06:25 AM
Hi Lesman
Has the connection/speed been ok since your last post?
In regards to compensation, further information can be found here About your auto compensation credit