version SG4K100136 VPN not working

[XTMercenary]

Hi,

This appears to be a known issue, can I get my firmware updated/downgraded to get this resolved?

Thanks

[Debbie-TalkTalk]

Hi XTMercenary

Thanks for your reply.

We do have new firmware coming in the next month which should resolve this issue, so you wont need to change the firewall level.

Debbie 🙂

[XTMercenary]

was custom, just set to medium and all good. Will have to figure out a manual rule for it later, weird I don't remember having to set something for Blizzard previously.

Thanks for the prompt I was tinkering with the Windows firewall rather than on the router itself.

[Debbie-TalkTalk]

Hi XTMercenary

I'm sorry to hear this.

Just to confirm, what level is the firewall set to?

[XTMercenary]

Hi again,

bit of a weird one but since this firmware upgrade I cannot connect to battle.net. I initially thought it was a server issue, but I can connect fine when connected to my work VPN. Everything looks good firewall side and I've tried using Google DNS instead which hasn't made any difference. The only thing I can pinpoint that would have any impact is this firmware update, otherwise I've changed no settings.

[Debbie-TalkTalk]

Hi XTMercenary

That's great, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again

Debbie 🙂

[XTMercenary]

Working now,

Thanks a Million!!

[Debbie-TalkTalk]

Hi XTMercenary

I've made a change to your router firmware, please can you retest?