Hi Debbie.
Many thanks for getting it turned off, il monitor my channels over the coming days to see if my WiFi channels are remaining static.
Unfortunately though I do feel this auto opt In on this inconvenient feature needs looking at by higher ups, and ultimately being turned off by default.
I'm concerned as my experience with technical support contained quite a few misteps for example being told that talk talk does not have control over my WiFi chanel settings , only to then be told technical support can't turn it off and only then telling me to request it be turned off here once i linked them to several instances of users complaining about the feature here, technical support needs to be informed and suggest this to customers who have channels issues right away, instead of the customer having to show technical support.
Bear in mind this interaction was a few days after another one I had where my first technical support operative told me the issue was now sorted, it wasn't.
My second interaction also tried suggesting that my WiFi channel changing could be because of engineering works within the area, this is of course nonsense, and they quite frankly didn't know what they were talking about,.and probably just wanted me of the phone.
Another concern is the 2 attempts at trying to sell me WiFi range extenders as a "solution" despite me telling them that I had already investigated things like the dBm, talk talks diagnostics etc with all coming back perfectly fine. It begs the question, how many customers have been sold these things wrongfully, and more importantly it hasn't solved their issue? The smart money would be probably a fair few.
Something needs to change and be done about this and il be discussing all of this in my case manager call.
