Good morning. I am unable to access Pipex Webmail this morning (and it was the same yesterday afternoon/evening. I realise that this is a not a particularly rare event, and I assume that this is due to the 'usual' reasons....but just saying! of course, I may be the only user affected, but I doubt it.
Hi As reported on another thread, I am experiencing the 'usual' intermittent inability to log onto Pipex Webmail, and have been since mid-morning. I don't know if anyone else is having the same problem, but I suspect that is likely to be the case.
Hi @stevesurrey . That's the badger! Indeed, is there any other way of accessing it? Whatever anyone does, do NOT go on Live Chat or phone anyone in what is laughingly referred to as 'Support' over this, as they will tell you to use TalkTalk Webmail (I wish!) and absolutely refuse that Pipex Webmail is anything to do with them. They will also tell you that the POP3 issues are to do with your Outlook settings....I know, as I was following up an extant complaint with these eejits a little earlier!
I did go on live chat the other day, and these faults were a major part of my doing so. I did begin to make progress and the apparent Pipex faults were becoming clearer as I went further along the chain.
It needs more of us to do so though. Please don't be put off by how troublesome Pipex support is, contact them and explain, you will be on there for an hour or more, so be prepared.
I got a nice discount on my monthly payments. I did have to contact them a second time to do this as the first person was a brick wall, so do not give in.
And if you are mid term on a contract, still get onto them and request a mid term reduction. Don't forget, a contract is jointly held by two sides. If they are not keeping up their agreement, then they have broken it and you will be able to renegotiate.
Yes, it is a faff and your patience will be tested. But do you want to actually see progress and a resolution as a long standing Pipex customer. Yes, I do, please join in. It might even be fun at last.