552 5.2.0 Content rejected (TT992)

[Darren_Braze]

Hello,

I hope you're doing well.

I'm from the Deliverability team here at Braze. We've noticed that our client Screwfix is seeing blocks at talk talk and tiscali.net domains with the following bounce message.

552 5.2.0 Content rejected (TT992)

The impacted IPs are:

223.165.112.216

223.165.112.135

223.165.112.150

The domain is em.screwfix.com

We were wondering if someone from the support team could provide some insight as to why we’re seeing seeing this and could provide any recommendations we can put in place to improve things?

Thank you! 

[Ady-TalkTalk]

Hi Darren, I'm afraid not. I've had acknowledgement that we need a postmaster contact, but that's all. I've had no responses from the team about individual issues. I'll chase them again for you now. 

I'll also send over details for this latest rejection. 

Ady

[Ady-TalkTalk]

Hi Darren, I'm afraid not. I've had acknowledgement that we need a postmaster contact, but that's all. I've had no responses from the team about individual issues. I'll chase them again for you now. 

Ady

[Darren_Braze]

Hello,

I hope you're doing well.

I'm from the Deliverability team here at Braze. We've noticed that our client Screwfix is seeing blocks at talk talk and tiscali.net domains with the following bounce message.

552 5.2.0 Content rejected (TT992)

The impacted IPs are:

137.22.231.177

137.22.229.123

137.22.230.163

The domains are:

email.diy.com

email.diy.ie

service.trade-point.co.uk

service.trade-point.ie

We were wondering if someone from the support team could provide some insight as to why we’re seeing seeing this and could provide any recommendations we can put in place to improve things?

Thank you! 

[Darren_Braze]

Hi Ady, 

Has there been any updates? 

Thanks, 

Darren

[Ady-TalkTalk]

I'm afraid I've had nothing back from the team despite chasing several times. I can only apologise. 

Ady

[Darren_Braze]

Hi Ady, 

I hope you are well. I was wondering if there has been any update on this case? 

We're now seeing the following bounce message: 

554 cm9nec mx.talktalk.net {base64} IP Blacklisted (TT103)

Could you please provide some assistance? 

Thanks

[Ady-TalkTalk]

Unfortunately I can't give you any timescale for a response. 

Ady

[Darren_Braze]

Thanks, Ady, 

I look forward to hearing back from you.

Darren

[Ady-TalkTalk]

Hi Darren_Braze, I've asked the email admins if they can help with this.

Ady

[KeithFrench]

Hi,

Sorry, but this forum is only for residential customers only, whilst we still try to help business customers, this one clearly needs input from TalkTalk Business support. Please visit for all business support:-

https://supportcentre.talktalkbusiness.co.uk/home

Thank you.