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email support

Ask us about your TalkTalk email account and Webmail.

Access to BTinternet

Rutheg
First Timer
Private Message

on ‎05-05-2023 04:41 PM

Message 7 of 7

I have a talktalk router and until yesterday could access my btinternet.com emails with no problem.  I now get a message to say This Site Cannot Be Reached.  Windows diagnostics cannot find a problem. I have run a check on my account and there is no problems with my devices or my router.  Any suggestions please?

Ruth
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6 REPLIES 6

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Rutheg

on ‎09-05-2023 08:13 AM

Message 1 of 7

Morning,

 

I'm sorry for the delay. Could you retest and confirm if this is still happening please?

 

Thanks

 

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fr8ys
Community Star
Private Message TalkTalk
In response to ferguson

on ‎06-05-2023 06:51 PM

Message 2 of 7

Thanks @ferguson .

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

ferguson
Community Star
Private Message TalkTalk

on ‎06-05-2023 03:26 PM

Message 3 of 7

This seems to be affecting a number of users, see this thread:

https://community.talktalk.co.uk/t5/Broadband/Access-to-bt-com-websites/m-p/2970141

 

@Rutheg Try changing your DNS settings as suggested there.

fr8ys
Community Star
Private Message TalkTalk

on ‎06-05-2023 03:17 PM

Message 4 of 7

Ok, thanks for confirming. Staff will be back on Monday and hopefully pick for you then.

 

Someone else may have an idea in the meantime.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Rutheg
First Timer
Private Message

on ‎06-05-2023 12:11 PM

Message 5 of 7

We have been with Talktalk for seven years but retained a btinternet.com email address which we have accessed without any issue until two days ago. I can still access the email address if I use my mobile phone 4G but not if I use wifi.  The message we get says that the server cannot be found.  Windows troubleshooter says there is a problem with the DNS.  We can access other websites without any problem - it seems as though the btinternet.com email log in page is being blocked but not sure what is blocking it.

Ruth
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fr8ys
Community Star
Private Message TalkTalk

‎06-05-2023 12:06 PM - edited ‎06-05-2023 12:07 PM

Message 6 of 7

I assume you are a TalkTalk customer and have transferred from BT. Is this correct?

 

If so then are you paying BT for your continued use of your email address, as if not you can only access it for 60 days after leaving. It may therefore be an issue to post for help on the BT forum.

 

https://www.bt.com/help/email/what-happens-to-my-email-address-when-my-bt-broadband-service-st

 

Can you access the email on another device such as your phone using your mobile data?

 

This is more likely to be a BT issue than a TalkTalk router issue, but if you still have issues and can access via your Phone data, then please post back with more details so it can be looked into further.

 

Thank you.

 

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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