Can’t send emails from tinyworld.co.uk

[Lyon-Pike]

I can receive emails but can’t send from my tinyworld.co.uk email address. How do I get this fixed?  All my server settings look good. 

[HilaryH2]

Go for it....or Trust Pilot....cannot reply to the messages as cannot send e mails...as you know😊

[ChrisG15]

Latest update from Chez ChrisG15.  Can receive but still the same send error message.  24 hours now......................  I am having to copy and paste to gmail emails which is not ideal when we are paying for a service

[Gliwmaeden2]

Hi all, I'll not re-escalate them ALL as, reported elsewhere,  Ady is onto it but hasn't heard back yet.

[Gliwmaeden2]

I'll try re-escalating any that don't have a response, @Lyon-Pike, @Lilipop, @HilaryH2 l, @ParvH, @neo57.

It will be daytime before you see any replies. Staff are on here Monday to Friday, but there's a lot to get through with email woes at the moment and generally only one member of staff on this board.

[Lilipop]

Well I would if I could actually email! 😔 

[Lilipop]

That would be a total disaster for me. Loyalty gets you nowhere these days! I once emailed the CEO over a frustrating issue with my network connection. I was off line for 3 weeks til I emailed her and was back on within 3 hours of that email! On the verge of doing it again! 

[HilaryH2]

Started my own thread on this as well as replying to others in same situation..but still no help .....what else do you suggest to get this actioned.

[Lyon-Pike]

A good tip thanks. However I see no response from TalkTalk on any of the community threads. It’s abysmal. 

[Lyon-Pike]

I feel your pain. The only reason I stay with TalkTalk is because I’ve been using the @Tinyworld email as a main email for 25 years now. Gonna have to switch to gmail or hotmail. Job and half that will be

[Lyon-Pike]

Hi Lillipop, I would agree we (a legacy minority) have been overlooked. We have had an email about upcoming webmail changes that will improve our user experience. My @Tiscali.co.uk is still working. Have a horrible feeling it could be the end for sending emails from tinyworld. Fortunately it’s still receiving emails. I phoned and spent an hour on the phone for nothing to be sorted. It’s been escalated. 24hour sla. 

[Gliwmaeden2]

@neo57, @ParvH, @Lilipop, @HilaryH2.

This is @Lyon-Pike's thread. It hasn't reached staff attention because you have all piled on here. It can't reach staff if you do this.

Talktalk gets a much better appreciation of the scale of a problem if you post your own separate topics, and this helps avoid any confusion between accounts  / customers in the replies.

Please follow up on your own thread, or return to the message board and click on start a topic if you don't yet have one. 

[ParvH]

I had the same issue last Sunday and ended up with someone asking me to use different browsers, then kept asking me if i am getting email and yet at the onset I had mentioned that was receiving ok but could not send. Also told her that I was getting an error message to do with server. After nearly 2+ hours of chat she decided to escalate the issue to next level and with 15 minutes it was sorted. Now today we have the same issue. Totally useless!

[neo57]

Plus one.  Stopped working then working now stopped again.   On the Talk Talk system status page for Email it is showing no known  problems. 

It would be helpful if there was acknowledgement of a problem and some information that someone is working on a fix.  

[Lilipop]

Me too. I raised it in the live chat and said others were having same issue but still had to go through 'the process' of checking everything I'd already done.  I'm pretty sure some changes have been made at the server end and the tinyworld domain has been forgotten about. Very few of the tech folk online even know about it.

[Lyon-Pike]

Nothing fixed yet. I was told it might take 24hours. I’m not very hopeful. 

[HilaryH2]

Have you had any luck ??

[Lyon-Pike]

Is it a AI chatbot or a real person? The chatbots are only good for solving problems you can fix yourself anyway. Hopefully the TalkTalk helpdesk man from India will sort this for us

[HilaryH2]

I am on chat line but doubt it will get me anywhere. Good Luck

[Lyon-Pike]

Hi Hilary, I’m currently on the phone to the TalkTalk help desk to try and get this resolved. I have said there are others with the same issue.  I’m a bit concerned because there can’t be many customers that still use @Tinyworld.co.uk email addresses. This email is the only reason I’m still with TalkTalk. Too many accounts use it. 

[HilaryH2]

Hi .....same problem as a few days ago. Happening again. . Not just you if that helps. 😡