Ask us about your TalkTalk email account and Webmail.
on 17-12-2024 07:47 PM
I can't send emails to another TalkTalk account, and I can't receive emails from that account either.
on 20-11-2025 07:20 AM
Thank you so much for the support @Gliwmaeden2
Hi there @Badger11 kindly let me know when we can start diagnostics.
19-11-2025 09:49 PM - edited 19-11-2025 10:32 PM
@Vonney1, this is @Badger11's own thread, if you check back to the original post.
You need to unsubscribe in your own settings if you don't want to keep receiving notifications when people post on the thread - it's because you posted on the other customer's thread yourself that you are getting follow ups.
Staff only respond to the original poster, which was why you were asked to start your own topic if you needed support. In fact your own thread was this one:
You need to adjust your own settings, to avoid receiving notifications of posts to other people's topics.
on 19-11-2025 08:31 PM
Hiya @mandisa1-TT ,
Can you please get @Badger11 to raise this issue under their own name please. All of this conversation is currently happening on my profile.
many thanks
on 19-11-2025 06:58 AM
Hi there @Badger11 I would love to look into this for you. We will need to complete diagnostic checks.
on 18-11-2025 04:49 PM
This time I was, but there are other times when it says it’s been sent but the recipient doesn’t receive it. It is random. It doesn’t happen every single time. I keep having to check with the recipient to see if it’s been received.
on 18-11-2025 04:38 PM
Please confirm if you were able to send the mail.
on 18-11-2025 04:37 PM
Thank you for confirming, please send a test email to another domain outside of TalkTalk.
on 17-11-2025 03:12 PM
Yea.
on 17-11-2025 03:11 PM
Does this happen when you using webmail? Thanks
on 17-11-2025 03:09 PM
They’re emails from one TalkTalk.net address to another TalkTalk.net address. Sometimes they get through and sometimes they don’t. It’s very random. Seems others are having a similar issue.
on 17-11-2025 12:27 PM
Hi there @PaulHornsey, please start your own thread so we're able to assist you. Thanks
on 17-11-2025 12:27 PM
Hi there @Badger11, please confirm if this is happening only on that specific domain or is this happening for all domains. Thanks
on 17-11-2025 12:24 PM
I am no longer and for several days receiving emails at my main email address (which has a talktalk suffix). I suspect this is associated with an email briefly seen a few weeks ago purporting to be from Talk talk asking for personal details and thus I assumed it was a scam and ignored it especially since I am a continuing Talktalk customer. This is very worrying as I fear I I am missing important mail. What is going on please and how do I return the service for which I have been paying for over 15 years?
on 18-12-2024 12:58 PM
on 18-12-2024 09:05 AM
I am having the same problem
on 18-12-2024 08:36 AM
Hi, exactly the same thing is happening to me. I posted a query about this yesterday, but still waiting for a response. Tested this morning still not working.
on 18-12-2024 08:22 AM
All done. Also have problems receiving emails from any iCloud account. Too many emails to list.
on 17-12-2024 09:16 PM
Moving this to the email section for you, @Badger11.
Please complete your community forum profile details for Talktalk staff to identify your account.
Go via your avatar; settings; drop down menu....complete Personal Information.
Scroll down to PRIVATE NOTES.
In here put the affected email addresses.
Scroll further down to find the button to SAVE CHANGES.
Staff respond during the day, Monday to Friday, though hours may vary over the festive period.