Cannot log in to email via iphone apps

[XH998]

Hi,

I am having problems logging into my talktalk mail account via the mail app on my iphone. I have tried logging in manually using incoming and outgoing talktalk mail details but have been unsuccessful. I am able to log in via webmail as normal. I believe I am having a similar issue mentioned in the following post, so possibly the solution is to restore my account to full service? (https://community.talktalk.co.uk/t5/Email/Problem-with-accessing-emails-on-iPhone/td-p/2952046)

Appreciate any help or guidance on this.

[Ady-TalkTalk]

Thanks for confirming the correct settings. I've added your mailbox to the list of those to be restored to full service. 

Ady

[XH998]

Hi Ady, I'm not too sure what the secure settings you are referring to are; so far I have just updated to the latest IOS.

I understand that there are the some settings as below, but when I try to add talktalk mail to the mail app, it only presents options to input host name, email, and password for incoming and outgoing mail servers:

IMAP account

Incoming mail server:

Host Name mail.talktalk.net

Use SSL - green selected

Server Port 993

Outgoing mail:

Host Name smtp.talktalk.net

Use SSL - green selected

Server Port 587

[Ady-TalkTalk]

Hi xh998, once you've confirmed that you've changed the settings to the secure settings I'll be able to get your mailbox restored to full service.

Ady

[Gliwmaeden2]

@XH998, for Talktalk staff to recognise your account please add your Talktalk landline number / account number to your Personal Information in the profile area. 

Go via your avatar/name; settings. SAVE CHANGES. 

I'll re-escalate this thread for you, as it may have been overlooked, and I don't think it got into the queue for attention. 

Staff reply during the day, Monday to Friday.