Contacting Talk Talk

[Ivan17340]

How do I contact Talk Talk by phone if my Wi-Fi is off

[siphosethu-TT]

Here's a number directing you to the full fibre team if you a full fibre customer, you can also use the chat link directing you. Thanks😇

03451720074

Opening Hours:

Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

[Gliwmaeden2]

@Ivan17340, do you have full fibre, so when it is down you can't use your Talktalk connection for phone calls?

03451 720088 can still be reached by mobile, but will be charged at normal rates by that provider - free if you have all-inclusive calls, otherwise at their tariff for 01, 02 & 03 numbers.

This section of the forum is actually for queries about email problems. Can you let us know, as @siphosethu-TT asked above, whether that would be the issue, or is it some other problem?

[siphosethu-TT]

Hi there Ivan17340, please elaborate a bit more on what's troubling you. Is the internet totally out or constantly dropping out?

[fr8ys]

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Or if you explain the issue and steps you have tried to rectify the issue staff here can look into.

You are in their queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you