E-mail scam about leaving TalkTalk?

[Martin84]

Hello

I have had a several emails in the last few days concerning me leaving TalkTalk. I have also received a call on my home land line (which has nothing to do with TalkTalk) as well from 0345 1720088. 

Does anyone know if this is a current scam or not? I have, as usual, not replied to anything but have changed my account password.

Thanks

Martin_84

[mandisa1-TT]

Thank you for updating us, you made contact with the cancellations team and this is being rectified.

[Martin84]

I am told that I have received these messages in error because TalkTalk are migrating older accounts to newer ones. And mine is an old account!

The cancellation request received is itself being cancelled. 

I will keep an eye on this though.

[ferguson]

The support team here cannot communicate with you directly by email. You will need to contact customer services in order to stop this going ahead, they will be able to tell you as previously advised. 

[Martin84]

@Mandisa-TT Can you please email me this cancellation request. I would like to know who it is from.

[Mandisa-TT]

@Martin84  Thank you so much for your reply, you will need to call through for our Better Value Team to cancel the cease on the account and they also be able to confirm which provider requested the cease on your behalf. 

Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, they will put you through to the Better Value Team. you can contact them between the times Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[ferguson]

I think you should call the number mentioned in the email and tell TalkTalk that you do not wish this to go ahead. 

[Martin84]

@Mandisa-TT : I have received various email supposedly from TalkTalk but had assumed them to be part of a scam.

I can confirm that:

1. No letter was sent by me to you to terminate my account.
2. I have not been in touch with any other ISP.

[Mandisa-TT]

@Martin84 please refer to my last post, which is post 3.

[Martin84]

@Divsec Thanks.

[Mandisa-TT]

Hi @Martin84 I’ve accessed your account, and I can confirm that we sent you an email and a letter notifying you that we received an unsolicited cease letter submitted on your behalf regarding a new provider taking over your services on 16.11.2025. This cease request was placed on 14.10.2025. Have you recently spoken to any other provider?

[Divsec]

Hi @Martin84 unless it was spoofed the phone number is genuine talk talk. Have you reported your concerns to the scam protection crew?

Your post has been escalated and you should hear soon