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Email Address Charges

Nigel563
Chatterbox
Private Message TalkTalk

on ‎04-07-2025 04:34 PM

Message 6 of 6

In November 2024 I started working from home and my company needed me to have a static IP address. Unfortunately TalkTalk residential couldn't offer this so I was directed to TalkTalk Business. I was assured that I could keep my talktalk.net email addresses at no charge. However I have now had an email telling me that I will need to pay from September. Why is this as you are the same company?

Nigel
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5 REPLIES 5

fr8ys
Community Star
Private Message TalkTalk
In response to Nigel563

on ‎05-07-2025 08:38 AM

Message 1 of 6

Staff are not back until Monday.

 

Your thread will be picked up then.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Nigel563
Chatterbox
Private Message TalkTalk

on ‎05-07-2025 08:12 AM

Message 2 of 6

I have done as you asked can you please now respond. Thankyou

Nigel
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fr8ys
Community Star
Private Message TalkTalk
In response to Nigel563

on ‎04-07-2025 05:06 PM

Message 3 of 6

Sorry, I think you have misread what I said.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Nigel563
Chatterbox
Private Message TalkTalk
In response to fr8ys

on ‎04-07-2025 05:03 PM

Message 4 of 6

I think I have completed the necessary forms.  You state that TalkTalk business may have been informed earlier this year about email addresses but I haven't been!

Nigel
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fr8ys
Community Star
Private Message TalkTalk

on ‎04-07-2025 04:37 PM

Message 5 of 6

Please see here for information. 

 

I appreciate you are not a residential customer any longer but please put as much information in your private notes field as possible so that staff can look into this.

 

I seem to recall that the business division was sold a while back so this may affect the ability to accommodate your request.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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