No, it only relates to those who no longer have broadband.
Some people who have left, then rejoined have received the email but these are being attended to.
If you have not received a mail, you need not worry
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
