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email support

Ask us about your TalkTalk email account and Webmail.

Email Upgrade

TomJenks
Visitor
Private Message TalkTalk
Message 2 of 2

I have recently received E mails from Talk Talk indicating I need to upgrade my E mail settings and threatening to delete my mail box from the data base. Are they genuine ? Also I now have to confirm my T T password each time I send an E mail.

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

Hi,

It's a scam, but you should be being asked for your password each time unless a setting has been changed.

If you hover over the senders details it's also unlikely to be a TalkTalk email address.

Whatever you do, do not click on any links.

TalkTalk have requested that spam mail be reported to them.
How to do this can be found here
https://community.talktalk.co.uk/t5/Articles/Phishing-emails-amp-everything-you-need-to-know/ta-p/30...

 

Regarding your password issue, what programme do you use to access your emails? Have you by any chance clicked on a link in the emails?

Check your account settings within the programme and see if your password is included and if there is anywhere within it to save this. This then should remove the need to keep inputting it.
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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