We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Email Upgrade

TomJenks
Visitor
Private Message TalkTalk

yesterday

Message 3 of 3

I have recently received E mails from Talk Talk indicating I need to upgrade my E mail settings and threatening to delete my mail box from the data base. Are they genuine ? Also I now have to confirm my T T password each time I send an E mail.

Labels:
0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

3 hours ago

Message 1 of 3

Hi TomJenks, it would be advisable to reset your mailbox password.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Hi,

It's a scam, but you should be being asked for your password each time unless a setting has been changed.

If you hover over the senders details it's also unlikely to be a TalkTalk email address.

Whatever you do, do not click on any links.

TalkTalk have requested that spam mail be reported to them.
How to do this can be found here
https://community.talktalk.co.uk/t5/Articles/Phishing-emails-amp-everything-you-need-to-know/ta-p/30...

 

Regarding your password issue, what programme do you use to access your emails? Have you by any chance clicked on a link in the emails?

Check your account settings within the programme and see if your password is included and if there is anywhere within it to save this. This then should remove the need to keep inputting it.
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
© TalkTalk 2024