Email boxes suddenly empty

[ProfRobin]

My wife’s long-standing TalkTalk email has been dysfunctional since Friday 19 July. She can neither send nor receive, and mailboxes show “empty”. She would write here except to access the site you need to enter the code sent by - you’ve guessed it, email. It took 90 minutes on chat to register the fault with TalkTalk . We have a complaints ref CMP-711497 and a promise of contact. But nothing has happened. We were advised to select “technical” from the phone helpline options. But there is no such option; indeed no option for email. So, please, how do we contact TalkTalk?

[Chris-TalkTalk]

Hi ProfRobin,

Is your wife access here email account via webmail or is she using an email client?

Chris

[Gliwmaeden2]

Contact Talktalk during the day, @ProfRobin: 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Or wait for staff on here to reach your post (Monday to Friday, daytime).

Complete your own personal information details and add your wife's details in Private Notes at the end of Personal Information. 

Go via your avatar/name; settings; drop down menu....SAVE CHANGES. 

If you have an open complaint, staff may not be able to help through the forum at the same time.