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TV Support

For help with your TalkTalk TV box, channels and apps.

Huawei Talk Talk Box DN372T Suddenly Not Working - Stuck Waking Up

Foxy123
Whizz Kid
Private Message
Message 3 of 3

Suddenly the Talk Talk box seems to have stopped working. I have tried everything, factory reset, maintenance modes etc. etc. and it just keeps getting stuck at Waking Up stage.  Then eventually goes to maintenance mode saying the box failed to start properly.  I go into maintenance mode which says I can select a recovery operation.  I press ok.  I have tried software reset, factory reset etc etc. but nothing is working, all fails. I have been repeating these processes for the last few hours.  It has been working fine. Nothing has changed here. Can you send me a replacement box as soon as possible please? 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Foxy123

 

It does sound like the box has reached end of life, and we no longer provide these boxes.

 

You may be eligible for one of the new Android YouView TV Hubs, give our Teams a call and they can discuss options and offers with you.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

These boxes are now longer made and TalkTalk no longer do recordable boxes.

 

0lease see here for advice which holds true for broken boxes 


https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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