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TV Support

For help with your TalkTalk TV box, channels and apps.

4K TV box upgrade

Ollie70
First Timer
Private Message TalkTalk

on ‎13-06-2024 09:28 AM

Message 4 of 4

Why is my box not upgrading? It is stuck, flashing red & blue. Message on screen is ‘Your device is upgrading. This will take just a few minutes’. Nothing happening.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Ollie70

on ‎13-06-2024 10:21 AM

Message 1 of 4

Hi

 

press the button on the side 5 times to initiate a factory reset, then set the box back up again and see if it will complete the update.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Ollie70
First Timer
Private Message TalkTalk

on ‎13-06-2024 10:10 AM

Message 2 of 4

Powering off & Restarting did not work

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-06-2024 09:32 AM

Message 3 of 4

Hi

 

If it stays like this, power off at the mains for 5 minutes then power back on and see if it restarts.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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