Many thanks for taking your time to reply.
We didn’t used to have the TV box. We just had broadband. Then when I renewed the contract, the package had changed and was only available as Broadband and TV. I told Talk Talk we didn’t need the TV service but they said we had to have it. So reluctantly I agreed. The only thing we have done is watched the normal Freeview channels, used ITV player and Iplayer. We also used the pause, rewind and fast forward facility.
When they then introduced the charge for the TV which I believe was £4 a month initially, I remember there being a bit of an uproar from customers and as you say, you could opt out of the TV service. However you could still use the box to watch TV, pause, rewind etc. I will copy and paste below the conversation that took place in 2019 between me and Talk Talk on live chat.
That is the reason why we haven’t paid for the TV services as we had never used them.
My problem all stemmed from the fact that I am still in contract and the TV box we had as part of the contract, failed and a new one could not be supplied as they are discontinued. I assumed I would be sent a different box but didn’t realise I would be charged for it.
Here is the conversation I had with them in 2019 in case you are interested. Many thanks for your response.
T: I have already read all of that. But I don't think we need to pay this extra £4
T: As we only watch Freeview channels, pause and rewind and use the players
T: And I have been reading about other customers who have been told the following
T: "To set your expectations, you will lose access to any TV boosts and won’t receive the new benefits of TalkTalk TV. You will still will continue to be able to use the TV box like pause, rewind, catch up, OnDemand program and watch freeview television."
Eva: I understand, you may wish to try this so you can get the free film voucher. We offer this free on the first month.
TalkTalk: A copy of this conversation will be sent to XXXXXXXX
T: I don't watch any films
T: And am not interested in a free film voucher
T: Thank you
Eva:
No worries, I can remove the £4 for TV. Nonetheless, you can continue to use the TalkTalk TV service for Freeview, catch up and rent or own content.
However, you will not have access to £5 voucher or multi-room. Are you happy to proceed?
T: You will still continue to be able to use the TV box like pause, rewind, catch up, OnDemand program and watch freeview television.
T: Can you please confirm this sentence is true thank you
Eva:
Yes, those features will still work.
T: That is great, thank you. Please can you remove the £4 charge from my account so that I don't get charged at all next month
Eva:
As you requested, I have already processed removing the TV fee on your account. Rest assured that this will not be added on your bill moving forward.
