Email changes

[durdle]

I don't usually spend much time in these forums unless I have a problem. Which I do at the moment. And which has (temporarily, I hope) locked me out of my account for the moment because the login system can't seem to recognise the secure access codes it insists I request.

I'm actually a bit late to the party, but I'm trying to follow the advice from fry8s re associating my email addresses with my Broadband Account. I can get at my emailed bills, so I know my 10 digit account number. What I don't seem to have is anywhere to input it to my profile because there is no entry for Accouht Number. There are two possible fields, Singleview and Customer, but they both appear to be greyed out.

I need to get into my account to check what email address details it still holds for me, and I need a profile field to take my account number.

Any advice will be gratefully received.

[ferguson]

OK, I don't understand why that should be. So perhaps best continued here, with any details such as the actual email address included in the Private notes section of your community profile. 

[durdle]

Yes, i've had several pms from Support but when I reply I get no reaction, even if I've asked a question.

It would be good if they could now try to fix my s..o lineone account. 

I had two lineone addresses that I have for quite a few years always accessed from the Google mail app. I added a third lineone address in Mailbox Manager tonight, whereupon one of the first pair, fortunately the much less imprtant one, vanished from sight in the app. What the heck is going on? I'm a bit worried now that if I close the Google app the important one will also vanish.

Update:

I can send an mail from my 'still there' account to my 'vanished' account and then still see the messages with no errors in my Sent folder an hour later.

The vanished account address still shows in webmail but with a triangle containing an exclamation mark next to it.

I'm thinking both that the account settings have possibly been corrupted.

UPDATE 14/3/26: Mailbox Manager shows this account as using 64Mb of data, which could be correct as it was only ever really used by my wife to receive Facebook notifications. I will be very happy if the account can be resurrected, even if all the all the emails it held have been lost, because they'll just keep coming.

I would appreciate any help on offer to fix this.

Also, can someone please point me at the most recent guidelines for setting up email for a new lineone user, ie what do I need to do to get Webmail to recognise it?

What are the chances of TalkTalk recovering the situation.. o@ lineone.net situation from a back up?

[ferguson]

@durdle 

Have you actually received any PMs directly from any member of the support team? In which case they should be able to see any reply you send.

Otherwise, it may be better to restate your issue once more so that they can look into it again. 

[durdle]

It seems that either my pms to Support are not getting through or they just don't  want to communicate with me. I' beginning to feel invisible.

[durdle]

Sorry, what should I have received?

[Mandisa-TT]

Thank you @ferguson for your support @durdle please confirm if you have received. 

[ferguson]

OK, all seems to be working PM wise. As I said in our exchanges, the support team won't be back online until Monday.

[ferguson]

@durdle 

Did you get it? Haven't had a reply.

[ferguson]

OK, no problem, I will send one just now. 

[durdle]

@ferguson  I'm still unsure about my pms yesterday. They weren't unsolicited, in that I was attempting to reply to a pm @nambusoi-TT had sent me. If it's OK by you, it would be helpful if you could send me a pm. I could then at least check whether or not I could at least communicate with other users here. Cheers

[durdle]

I had two lineone addresses that I have for quite a few years always accessed from the Google mail app. I added a third lineone address in Mailbox Manager tonight, whereupon one of the first pair, fortunately the much less imprtant one, vanished from sight in the app. What the heck is going on? I'm a bit worried now that if I close the Google app the important one will also vanish.

Update:

I can send an mail from my 'still there' account to my 'vanished' account and then still see the messages with no errors in my Sent folder an hour later.

The vanished account address still shows in webmail but with a triangle containing an exclamation mark next to it.

I'm thinking both that the account settings have possibly been corrupted.

UPDATE 14/3/26: Mailbox Manager shows this account as using 64Mb of data, which could be correct as it was only ever really used by my wife to receive Facebook notifications. I will be very happy if the account can be resurrected, even if all the all the emails it held have been lost, because they'll just keep coming.

I would appreciate any help on offer to fix this. 

Also, can someone please point me at the most recent guidelines for setting up email for a lineone user.

What are the chances of TalkTalk recovering the situation from a back up?

[ferguson]

Unsolicited PMs to the support team may not reach them. If they need any information that way they will contact you first. Bear in mind that they won't be back online before Monday now.

[durdle]

No,  I've suggested it but nothing seemed to have happened about it. Meanwhile, I seem to be having a few problems sending pms. Maybe nothing should be done till things sort themselves out. I can live with two invisible email addresses if you can.

[nambuso-TT]

Thank for providing the above information, I needed this as we are filling in a form to have the emails deleted from your account. Please confirm for me, have you made this request before?

[durdle]

@Mandisa-TT Yes, keep the two lineone accounts, please, but delete the talktalk/tiscali ones. They're no use to me now. I only really set out here to make sure that the two lineone accounts I do still use were linked to my broadband so that I could ignore Everymail messages. I'll create a new talktalk address and raise new topics for any residual issues mentioned earlier in this one.

[Mandisa-TT]

@durdle Just to clarify the situation regarding the older TalkTalk/Tiscali email addresses:
For security reasons, I’m unable to disclose the names of those email accounts. However, since they’re no longer visible or in use on your side, I can remove them from the system for you if you’d like.
​​​​​​​
Please be aware that:
Once these email addresses are deleted, they cannot be recovered or made available again in the future.

They will be permanently removed.

If you would like me to go ahead and delete them, just let me know

[Mandisa-TT]

I understand @durdle 

[durdle]

@Phil No, I can only see the lineone addresses there. If nobody can remind me what the Tiscali addresses are, you might as well delete them.

[Philile-TT]

@durdle I cannot tell you the email addresses. Are you unable to see the emails on MyAccount? 

[durdle]

@Phil  Just the two, or all four? If all four, are you allowed to tell what are the TalkTalk ones called? If only two, then that's fine.by me as long as I can create a new one (a new TalkTalk one, that Is). By the way, if I create a new one, will it automatically.be linked to my broadband account?