Email confusion after TT email

[Gavin23]

I read about the changes to the email in the press; I didn't get a warning email. Immediately came here & still wasn't entirely clear if I had to do anything.

But, this statement from TT made it clear: "No current broadband customers are being charged for email. For former customers, as we transfer this service to our specialist email partner, we have contacted them to clearly set out several options"

But, does that definitely mean that if you are a current broadband customer AND have a TT email address (set-up when you became a customer), the changes won't affect you? It seems the change wasn't communicated too well, judging by some of the panic! 😕

[fr8ys]

If you have any doubts then please see here for information.  Follow the advice if you need it checked but if you have not received the email then your addresses should be linked.

It's only customers who haveorphaned emails not associated with an account who have been sent the email, so that suggests you are ok.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

[Gliwmaeden2 · Accepted solution]

If the Talktalk email was set up when you were previously with Talktalk, then you left, then came back and are NOW a current customer, @Gavin23, you need to check that the email address is now associated with your current My Account. 

If you have been a continuous customer, it shouldn't be a problem, but some people who upgraded to Full Fibre need to check, I believe. @fr8ys or another CS may be able to help us with that one.

So basically if you have always had the same My Account number, there's nothing to worry about.