Transfer to Everymail

[TarquinNibbles]

Does anyone know how to select the Everymail monthly subscription on the Everymail/TalkTalk portal….I have logged in as instructed and get taken to tt.everymail.com and there is no way to select a new email subscription..??..I’ve seen comments about scrolling down but where do you find the account management link…??

[amahle-TT]

Hi there @TarquinNibbles, I am sorry for this the link sent should be able to allow you to subscribe but we will look into this and get back to you, thanks.

[TarquinNibbles]

Hi Bill, 

Yes, I dont have the SUBSCRIBE at the top right…I sent image.

When I click the subscribe, it looks like it thinks I want to register, but I don’t want to register -  I want to TRANSFER from Talk Talk.

This really is disgraceful…I just need someone who works for Talk Talk to send me a private link to the SUBSCRIBE option.

It really isnt that difficult, but I just keep getting told to use a process that DOESN’T actually work.

Frustrated…!!!

Tarquin

[ferguson]

So what happens next?

[TarquinNibbles]

I see this..if i click subscribe, it takes me to talk talk login..??

going round in circle still!!!

 

[nambuso-TT]

Just to confirm what appears when you click on those 3 lines at the top?

[TarquinNibbles]

 

This is what i see…no subscribe icon as in your image..??

[TarquinNibbles]

This subscribe icon does not appear in my screen.

[Billx]

Hi, @TarquinNibbles 

Is the website/page shown immediately above, and being at  https://everymail.com/support 

the location from which you logged in, by first clicking 'Subscribe' and then entering your old TalkTalk email address and password?

And it then logged you in to  the old Talk Talk inbox on tt.everymail.com? Instead of it taking you to the 'Subscribe' page?

I tried to subscribe as well, by first clicking 'Subscribe', just to play with it, a bit

No, it didn't take me to a subscribe page. (By the way I am a TalkTalk broadband customer, and therefore was not really intending to subscribe.)

Where it took me was, the TalkTalk Email Addresses Manager at  https://apps.talktalk.co.uk/myaccount/?#/login

From my point of view, https://everymail.com/support is quite confused.

So does the above describe how you was incorrectly taken to  the old Talk Talk inbox on tt.everymail.com, instead of to the 'Subscribe' page. after clicking 'Subscribe'?

Bill

[ferguson]

OK, I have tested the link I sent you and prominent at the top of the first page is an option to Subscribe?

.

[TarquinNibbles]

Wow, this is incredible.

I AM going around in circles..!!

When I log in, it takes me to the Talk Talk inbox on tt.everymail.com

I cannot find any link to managing the subscription.

Why can’t someone send a proper explanation instead of telling me to scroll down..??

[angelique-TT]

Hi Billx. I'm not sure how we sending the customer in circles. I had only sent one message assisting the customer on where to find the subscription link and Kanya asked Keith for his support, that was it.
 

[Billx]

@angelique-TT , @kanya-TT 

You are sending the poor guy in circles. All he wants, is for you to read the article above and anything else , and tell him what is the web address in which he can subscribe to Everymail email service.

Bill

[angelique-TT]

Thank you for the support ferguson.
 

[ferguson]

It's in the last dropdown option:

Everymail Support

[angelique-TT]

Good afternoon TarquinNibbles. There should be a subscription link on the email received. 

[TarquinNibbles]

@Lorrainef I simply need someone to explain where to find subscription link on everymail

portal. It’s really not obvious or clear from your instructions.

[KeithFrench]

Hi @TarquinNibbles 

@kanya-TT has asked me for some advice on this. I assume that you are an ex-TalkTalk customer who wants to retain your TalkTalk email?

Have you seen this site:-

https://community.talktalk.co.uk/t5/Articles/Email-Transition-FAQs/ta-p/3114888 

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[kanya-TT]

Hey there, @KeithFrench.  Any idea how we can tackle this? 

Kanya