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email support

Ask us about your TalkTalk email account and Webmail.

Email problem with password it has corrupted and when I try to repair the account it keeps going bac

troutfisherman
Participant
Private Message

on ‎01-11-2023 11:24 AM

Message 4 of 4

Yes have a problem on 1 email a/c suddenly happened. Went in to repair a/c but password keeps going back to upper and lower case. Correct password but start letter now lower case should be caps rest of letters now caps should be lower case! dont know how to cure it. Other email addresses ok. Any ideas please?

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to troutfisherman

on ‎02-11-2023 09:08 AM

Message 1 of 4

Hi troutfisherman, have you tried removing outlook and then readding it? Usually if there's a corruption a quick remove and readd will cure it. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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troutfisherman
Participant
Private Message

on ‎01-11-2023 05:05 PM

Message 2 of 4

Hi thanks for suggestions, but didn't solve the problem unfortunately, that email works on my other devices ie laptop, phone, and tablet its only on my PC an error message comes up Ox800cccoe,I go into repair on settings but what ever i do the corrupted password comes up, think it must be a problem on pc. Says cannot connect to server. Any thoughts please

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fr8ys
Community Star
Private Message TalkTalk

on ‎01-11-2023 12:33 PM

Message 3 of 4

You probably had the caps lock button on when you set it up.

 

Go back in and reset the password ensuring you have caps lock off (use forgotton password?). Alternatively leave it as it's possibly more secure this way.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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