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email support

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Email received about "refreshing" account settings

galan46
Team Player
Private Message

on ‎23-09-2023 12:39 PM

Message 2 of 2

Hello,

Yesterday I received an email, assumed to be from TalkTalk, stating that I need to refresh my email account settings before the 10th Oct.  It provides a link to go to the account but it does not work and I have since heard it is a scam.

Can anyone provide some more information? And why, when I used the main TalkTalk account Chat service, the person I chatted with did not know anything about it and asked me if I wanted the details of the settings sent by email.

Well confused. 

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎23-09-2023 12:48 PM

Message 1 of 2

See the sticky at the top of the board and much discussion on here.

 

Report phishing, block sender, delete the email and run a malware check. 

 

Keep antivirus software up to date.

 

Talktalk Chat agents are frequently behind the curve and not sufficiently informed. Follow the advice in the community, @galan46.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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